Selling
| 1 |
after-sales service
|
n.
service that continues after a product has been sold
[eg: repairs etc] |
| 2 |
buyer |
n. 1
any person who buys anything 2 a person
employed by a firm to buy |
| 3 |
client |
n. a
person who buys services from a lawyer, architect or
other professionals |
| 4 |
close |
v. to
finalise a deal or sale; to make a sale |
| 5 |
cold call |
v. to
telephone a prospect without previous contact -
also n. |
| 6 |
customer |
n. a
person who buys goods or services from a shop or
business |
| 7 |
deal |
n. a
business transaction - also v.
dealer n. |
| 8 |
discount |
n. a
reduction in the price; a deduction [usually
expressed as a percentage (%)] |
| 9 |
follow up |
v. to
continue to follow persistently; to maintain contact
[eg: after a lead] |
| 10 |
guarantee |
n. a
promise that a product will be repaired or replaced
etc if faulty - also v. |
| 11 |
in bulk |
in large quantity,
usually at a lower price |
| 12 |
lead |
n.
useful indication of a possible customer to be
followed up |
| 13 |
objection |
n. a
reason given by a prospect for not buying - to
object v. see
overcome |
| 14 |
overcome |
v. [-came,
-come] to overcome an obj-ection to show
an objection is invalid |
| 15 |
product |
n.
something made and usually for sale - to produce
v. see service |
| 16 |
prospect |
n. a
possible or probable customer; prospective customer
|
| 17 |
representative
|
n.
sales representative person who represents &
sells for a firm; salesperson |
| 18 |
retail |
v. to
sell in small quantities (as in a shop to the
public) - also n. see
wholesale
|
| 19 |
service |
n. work
done usually in return for payment - to serve
v. see product |
| 20 |
wholesale |
v. to
sell in bulk (as to a shop for resale to the public)
- also n. see retail
|
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